Fulfillment Policy
 

At digitalmtrx.co, we prioritize transparency and trust with our clients. Below are our detailed policies for refunds, service delivery, cancellations, and project returns.
 

1. Refund Policy
 

Our goal is to ensure client satisfaction with our services. However, due to the nature of marketing services, refunds are available under specific conditions:
 

• Eligibility: Refunds may be issued if the service has not commenced or if there has been a failure to deliver according to the agreed-upon contract terms.

• Process: To request a refund, clients must contact our client support team at scott@digitalmtrx.co with their service agreement number and an explanation of the issue. Refunds will be assessed on a case-by-case basis.

• Exclusions: Once services have been delivered or a project milestone has been met, refunds are not typically offered.
   

2. Service Delivery Policy
 

We strive to deliver all services on time and as per client expectations:
 

• Service Scope: The specifics of each project, including timelines, deliverables, and milestones, are outlined in the service contract signed by both parties.
   

• Delivery Timeframe: Service timelines vary depending on the project scope but will be communicated and agreed upon in advance.
   

• Method of Delivery: Services will be delivered through digital means such as email, project management platforms, or virtual meetings unless otherwise specified.
   

3. Return Policy and Process
 

Due to the intangible nature of marketing services, returns are handled differently:
 

• Non-Tangible Services: As our services are not physical products, returns are not applicable. However, we do offer revisions to ensure client satisfaction.
   

• Revision Requests: Clients can request adjustments or revisions based on the service agreement. Contact scott@digitalmtrx.co within the revision window outlined in the contract.
   

4. Cancellation Policy
 

We understand that business needs can change, and we offer a fair cancellation policy:
 

• Project Cancellation: Clients may cancel a project before work has commenced for a full refund. If work has begun, the refund amount will depend on the progress of the project and the terms outlined in the service contract.
   

• Subscription Cancellation: Subscription-based services can be canceled at any time before the next billing cycle. Cancellation requests should be submitted in writing to scott@digitalmtrx.co.

Contact Us For any questions or clarifications about our fulfillment policies, please contact us at scott@digitalmtrx.co. We are dedicated to delivering excellent service and maintaining clear, fair policies for all our clients.